Netflix Not Working? Here's How to Fix It
Netflix may be one of the most-popular video streaming services on the planet but that doesn't mean that it's always a joy to use. A reliance on apps, internet connectivity, and third-party hardware can occasionally result in the Netflix not working: the official apps crashing, not opening properly, being unable to play movies and TV shows, or even just loading a black screen on your TV set or tablet.
General Netflix App Troubleshooting to Try First
Even though the Netflix app is available on a variety of platforms, there are some solutions for fixing a faulty app that work across the board no matter what device you're using.
1.Check if Netflix is down. If the Netflix app fails to load or a film or TV show won't start, it could simply be because the Netflix service itself is down or offline. Use that link to see if there's an issue with Netflix's servers. If there is, there's nothing you can do but wait for them to fix it.
2.Restart your device. It's become almost a bit of a cliché but restarting your device will actually often fix a faulty app or system problem.
3.Check your internet connection or phone signal. If your internet is down, Netflix won't work. Make sure your Wi-Fi or cellular connection is switched on and that your device hasn't been put in Airplane mode by accident. Also try other apps to see if they can connect to the internet.
4.Reboot your router. If your internet is down or you seem to be connected but apps aren't working properly, the problem may lie with your network hardware.
5.Update your Netflix app. As with a system update, it's equally important to keep the Netflix app up-to-date as the latest version may be needed to run on your device or to connect to the Netflix servers for streaming media. An app update could also fix any Netflix error codes, for example, the error code UI-800-3, that you're getting.
6.Log out of Netflix and Log in again. A simple solution but an effective one and it only takes a few minutes to do.
7.Reinstall the Netflix app. Often deleting the Netflix app and reinstalling it will fix any problems you're experiencing. Deleting and reinstalling an app is fairly easy to do on most devices and usually only requires downloading it again from the relevant app store.
8.Sign out of Netflix on all devices. Occasionally, using Netflix on multiple devices, even if your membership allows it, can cause conflicts within the Netflix servers. This can be fixed by logging out of Netflix on every device all at once. You can do this on the Netflix website in the Account settings that are accessed via the top-right icon after logging in. Make sure to click on Sign out of all devices, wait a few minutes, and then log back in on your device again.You can also do this from the app on your mobile device. Open the More menu at the bottom, tap Account, and then choose Sign out of all devices.
9.Update your operating system. Whether you're using a smart TV, gaming console, smartphone, or a tablet, you should always try to keep it up-to-date with the latest operating system as some apps will stop working if they know a system update is available. A system update can also fix any bugs that may be preventing the Netflix app from working properly. Obviously, we listed this last because it's a bit on the extreme end of things to try/do.
10,Call your internet service provider. At this point, if Netflix's servers are working properly and you've tried all that you can to get the app working, the reason Netflix is down might be due to an issue with your ISP, which is out of your control.
How to Fix Netflix on a Samsung Smart TV
Smart TVs are television sets that allow for apps to be installed directly onto them without the need for any additional hardware. There is an official Netflix app for some smart TVs and, unfortunately, Samsung's smart TVs are known to experience some problems with it.
Here are some solutions to try if the above troubleshooting tips fail to fix the problem.
1.Unplug your Samsung smart TV for 30 seconds. Turning the TV on and off again can often work but leaving it off for at least 30 seconds allows everything to completely reset and start afresh when it's turned on next.
2.Disable Samsung Instant On. Samsung Instant On may get your TV up and running faster but this feature has also been known to conflict with some other functions and even some apps such as Netflix. Turning it off may get everything working properly again. To disable Samsung Instant On, open Settings and then click on General to locate disable the option.
3.Do a hard reset. This should absolutely be the last thing you attempt when trying to get the Netflix app working again on your Samsung smart TV. A hard reset will return your TV to its factory settings which will delete all of your smart TV apps and settings. Thankfully, doing a hard reset is something that the Samsung remote management team can do for you and it only takes between five to 10 minutes. Simply call Samsung technical support on 800-SAMSUNG and ask for the Samsung remote management team to do a hard reset on your smart TV set.
How to Fix Netflix on a Roku
If the general tips above don't work in getting the Netflix app working on your Roku, the best solution may be to deactivate your connection to the app and then reactivate it. Here's how to do it on each Roku model.
1.Roku 1: Press the Home button on your Roku controller and then click on Settings and then Netflix Settings. You should see the option that says Disable. Click on it.
2.Roku 2: From the Home Menu, highlight the Netflix app icon and press the star key on your Roku remote. Click on Remove channel and then click on it once again to confirm the deactivation.
3.Roku 3, Roku 4, and Roku TV: From within the Netflix app, move the cursor to the left to open the Netflix menu. Click on Settings and then click on Sign out and then Yes.
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